Terms and Conditions - Hedge Trimming Holborn
Welcome to Hedge Trimming Holborn. Please read these Terms and Conditions carefully before using our services. By engaging with our services, you agree to abide by these terms.
1. Services Provided
We offer professional hedge trimming services to residents and businesses in the Holborn area. Our services include:
- Trimming and shaping of various hedge types
- Removal of dead or unwanted branches
- Site clean-up post trimming
- Regular maintenance contracts
1.1 Service Availability
Our services are available from Monday to Saturday, between 8:00 AM and 6:00 PM. We strive to accommodate your schedule upon request.
2. Booking and Payment
To secure our services, bookings can be made via our online form or by phone. A deposit may be required for large projects.
- Payment is accepted via credit/debit card, bank transfer, or cash.
- Full payment is due upon completion of the service.
- Invoices will be provided for all services rendered.
2.1 Cancellations and Rescheduling
If you need to cancel or reschedule a booking, please notify us at least 24 hours in advance. Cancellations made within 24 hours may incur a cancellation fee.
3. Customer Responsibilities
Clients are responsible for:
- Ensuring access to the property is available during the scheduled service time.
- Removing any personal belongings that may obstruct the work area.
- Informing us of any known hazards or special requirements prior to the service.
3.1 Property Liability
While we take utmost care during our services, Hedge Trimming Holborn is not liable for any pre-existing property damage or unforeseen damages caused by natural occurrences.
4. Liability and Insurance
We are fully insured and adhere to industry standards to ensure the safety and quality of our services.
- Our liability covers accidental damage directly resulting from our service.
- We are not responsible for hidden or existing issues within your property.
4.1 Indemnity
Clients agree to indemnify and hold harmless Hedge Trimming Holborn against any claims arising out of the use of our services, except in cases of proven negligence.
5. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
5.1 Dispute Resolution
Any disputes arising from these terms shall be resolved through mediation before seeking legal recourse.
6. Amendments
Hedge Trimming Holborn reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes via email or our website.
6.1 Acceptance of Terms
Continued use of our services constitutes acceptance of the updated Terms and Conditions.
7. Privacy Policy
We are committed to protecting your privacy. Personal information provided during bookings is used solely for service fulfillment and will not be shared with third parties without consent.
7.1 Data Security
We implement robust security measures to safeguard your data against unauthorized access or disclosure.
8. Termination
Either party may terminate the service agreement with written notice. Upon termination, clients are obligated to settle any outstanding payments for services rendered up to the termination date.
8.1 Effects of Termination
Termination does not absolve either party from fulfilling obligations incurred prior to termination.
9. Force Majeure
Hedge Trimming Holborn is not liable for any failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or other unforeseeable events.
9.1 Notification
In the event of a force majeure, we will notify clients as soon as possible and make reasonable efforts to reschedule the service.
10. Feedback and Complaints
We value client feedback and strive to continuously improve our services. Any complaints should be directed to our customer service team within 14 days of service completion.
10.1 Resolution Process
Complaints will be addressed promptly, with resolutions aimed at client satisfaction. Escalated issues may require mediation or other dispute resolution methods.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.